CELERE Services – Powering Meaningful Conversations through Telephonic Services
In the age of automation and digital transformation, one communication channel continues to stand out for its immediacy, intimacy, and impact—the telephone. Despite the rise of emails, chatbots, and social media DMs, a real human voice remains unmatched in its ability to resolve issues, build trust, and foster lasting relationships.
At CELERE Services, we understand that a phone call is more than a transaction—it’s a moment of truth between your brand and your customer. Our Telephonic Services are built on that very principle: to ensure every interaction is efficient, empathetic, and results-driven.
Telephonic services are a core component of Business Process Outsourcing (BPO) where customer interactions—whether inbound or outbound—are handled over a phone call. These can range from simple queries and tech support to complex sales conversations and crisis management.
At CELERE Services, our telephonic agents act as brand ambassadors, professionally managing every customer touchpoint with personalized service, technical expertise, and industry best practices.
Whether you need to resolve customer complaints, boost sales through telesales, or handle appointment scheduling, our phone-based services ensure every ring brings results.
Inbound services are reactive and customer-driven—calls initiated by your customers for support, product queries, or service issues. Our team handles:
Customer service inquiries
Order status and tracking
Complaint resolution
Refund and return processes
General information
We ensure that every call ends with a satisfied customer and a positive brand recall.
These are proactive, business-initiated calls meant for reaching out to customers or prospects. Our outbound services include:
Lead generation and qualification
Follow-up and reminder calls
Feedback and survey collection
Appointment setting
Market research interviews
Our agents are trained in conversational selling, data protection, and objection handling to deliver results without sounding robotic or pushy.
Today’s users expect fast, efficient, and knowledgeable tech support. Our agents provide Tier 1, Tier 2, and even Tier 3 support for:
Software setup and usage
Hardware troubleshooting
Connectivity issues
Device configuration
Escalation handling
With real-time screen prompts and knowledge bases, we help customers solve problems on the first call.
Converting interest into revenue is an art. Our telesales specialists are trained to:
Understand customer needs
Pitch products/services with relevance
Handle objections tactfully
Close the sale or set appointments
We don’t just sell—we build relationships that drive repeat business and referrals.
Reduce order errors and fraud by using our phone verification services. We:
Confirm orders placed online or via apps
Verify addresses and payment details
Clarify customization or subscription plans
Handle sensitive info with care and compliance
This process boosts trust and ensures smooth post-sale fulfillment.
If your business offers a complex product or operates in a regulated industry, a helpdesk is essential. We manage:
Insurance claim hotlines
Healthcare appointment lines
E-learning support
Banking and finance assistance
Each agent is trained in domain knowledge, ensuring factual, compliant, and timely support.
We believe every customer call is a chance to form an emotional connection. Our agents are trained not only in product knowledge and etiquette but in empathy, active listening, and patience.
Your customers don’t clock out at 6 PM, and neither do we. CELERE offers round-the-clock support for global clients with agents working across multiple shifts and time zones.
India alone has 22+ major languages. Our telephonic services support English, Hindi, Tamil, Bengali, and other regional languages, enabling you to serve diverse demographics with native fluency.
Our systems easily integrate with your CRMs like Salesforce, Zoho, HubSpot, and Freshdesk. All calls are logged, recorded, and analyzed for quality, helping you maintain continuity and track performance.
We follow a strict quality assurance process with real-time call audits, script adherence checks, tone monitoring, and feedback loops. You can even listen to call recordings or get detailed call summaries.
Whether you need 5 agents today and 50 agents during peak season, we scale with your business—without burdening you with hiring, training, or infrastructure expansion.
CELERE complies with GDPR, HIPAA, and local data privacy regulations. All voice data is encrypted, and customer information is handled with utmost confidentiality and care.
We customize our services for your specific industry, ensuring domain-relevant conversations and compliance. Our clients span:
E-commerce & Retail: order queries, returns, product info
Healthcare: appointment setting, patient coordination
Education: admissions, tech support, curriculum queries
Finance & Insurance: claims, collections, account updates
Travel & Hospitality: reservations, cancellations, feedback
Telecom & IT: tech support, service upgrades
Real Estate: lead qualification, site visit scheduling
Each industry has unique call dynamics—and we tailor our tone, approach, and scripts accordingly.
We operate out of fully-equipped, technology-enabled facilities with:
Noise-canceling headsets for agents
High-speed, redundant internet connections
Power backups and 99.99% uptime
Cloud telephony and VoIP support
Real-time dashboards for call tracking
This ensures zero disruption and maximum uptime, no matter the volume or time of day.
