At Celere Services, we transform the way businesses connect, communicate, and perform. Our cloud communication and automation solutions are designed to streamline customer engagement, improve efficiency, and scale operations with ease. Whether you're a startup or an enterprise, our intelligent cloud tools put you in control of your communications, customer support, and marketing—without the need for complex infrastructure.
From virtual numbers and IVR systems to rich messaging and chatbots, Celere equips your business with all the tools you need to deliver seamless, omnichannel experiences.
A centralized, cloud-based hub that manages all customer interactions—calls, emails, chats—from one intuitive dashboard. It simplifies team collaboration, boosts agent productivity, and ensures faster, more personalized customer responses across every channel.
Additional Info: Our solution enables remote teams to stay connected and maintain service quality from any location. Real-time call monitoring, agent analytics, and integration with CRMs ensure every conversation adds value to your business.
Track, route, and manage customer calls using virtual numbers that forward to real phone lines. Improve accountability, monitor team performance, and gain insights into customer behavior with call analytics and tracking.
Additional Info: Easily assign unique numbers for marketing campaigns or departments and gain detailed performance metrics. This enables businesses to optimize marketing ROI and enhance customer service tracking.
Our smart IVR systems guide callers through structured voice menus, minimizing the need for human agents. Customize flows, handle queries efficiently, and deliver a professional first impression, 24/7.
Additional Info: With multi-language support and integration with customer databases, our IVR ensures customers reach the right department fast, reducing wait times and enhancing caller satisfaction.
Save time and increase outreach with automated dialing for sales, collections, or support. Our auto dialer connects agents only when a call is answered—no more wasted time on unanswered dials or busy signals.
Additional Info: The system adapts calling speed based on agent availability and call success rates, improving productivity. It also offers call recording and analytics to help fine-tune campaigns.
Make it easy for customers to reach you instantly. Click-to-Call allows website visitors to connect directly from their browser, while WebRTC softphones empower your agents to handle calls via browser-based tools—no hardware needed.
Additional Info: Reduce friction in customer communication and boost conversion rates by embedding a single-click call button. Agents can work from anywhere with only a stable internet connection.
Send thousands of SMS messages at once for marketing campaigns, important alerts, or OTPs. Choose between transactional messages for critical updates or promotional messages to engage and convert your audience.
Additional Info: Messages are delivered instantly with delivery reports, ensuring time-sensitive communication. Campaigns can be scheduled and tracked, offering complete control and ROI visibility.
Take SMS beyond text. Share images, bills, PDFs, or catalogs directly via SMS to enhance customer interaction and boost engagement.
Additional Info: Ideal for logistics, travel, e-commerce, and retail businesses needing to send tickets, invoices, or brochures. Attachments are hosted securely and accessible via short, trackable links.
Receive customer responses through dedicated numbers. Use short codes for mass participation (e.g., contests, polls) and long codes for personalized conversations.
Additional Info: These codes can be integrated into campaigns to gather real-time feedback, run surveys, or verify user identities. Analytics offer insights into customer preferences and interaction volumes.
Step into the future of SMS with Rich Communication Services. Send media-rich, interactive messages featuring images, videos, and clickable buttons to improve customer interaction and brand engagement.
Additional Info: Unlike standard SMS, RCS offers a visually engaging, app-like experience directly in the messaging app. It supports read receipts, live typing indicators, and better call-to-action buttons.
Engage your customers on their favorite app. Send automated or personalized messages, confirm orders, resolve queries, and run promotions—securely and at scale.
Additional Info: Integrated with your CRM and helpdesk, WhatsApp becomes a seamless service and sales tool. Use it for re-engagement, delivery updates, appointment reminders, and two-way support.
Send automated emails triggered by user activity—like order confirmations, password resets, and notifications. These alerts ensure timely communication and improve trust.
Additional Info: These emails are designed for instant delivery and maximum deliverability, keeping users informed at every touchpoint. Easily integrate with your app or website for real-time updates.
Design eye-catching newsletters and offers to keep your audience informed and engaged. Perfect for lead nurturing and customer retention.
Additional Info: With A/B testing, customizable templates, and dynamic content, campaigns are optimized for impact. Gain real-time analytics on open rates, click-throughs, and conversions.
Reach large customer segments quickly with bulk emails, complete with optional attachments. Ideal for mass updates, notifications, or internal communication.
Additional Info: Schedule campaigns by region, timezone, or customer segment. Attach personalized offers, invoices, or event invites—all sent securely and efficiently.
AI-powered bots handle FAQs, qualify leads, and manage initial customer interactions—all without human intervention. Tailored to your business needs, our bots work around the clock to support your customers.
Additional Info: They can be integrated with WhatsApp, websites, or mobile apps, and learn from past interactions to improve over time. Multilingual support ensures a global customer reach.
Eliminate repetitive manual tasks with our automation tools. From customer onboarding to internal workflows, we help you operate more efficiently and scale operations with minimal effort.
Additional Info: Automate invoicing, ticketing, employee onboarding, or customer journeys. Reduce errors, speed up turnaround times, and boost overall productivity with reliable rule-based automation.
Manage your affiliate network, monitor campaign performance, and track leads—all from one platform. Our software gives you real-time insights to drive ROI and fine-tune your marketing strategy.
Additional Info: Track source attribution, payouts, lead quality, and campaign effectiveness. Optimize your marketing spend with dashboards that show which channels are delivering the best results.
Gain full visibility into your communications and engagement channels. Our real-time dashboards and detailed reports help you measure success, optimize performance, and make informed decisions.
Additional Info: Custom reports offer breakdowns by campaign, geography, agent performance, or channel. Use data to improve customer experiences, reduce response times, and plan smarter strategies.
